Conversational AI Framework
DNB
For more than six years, I was responsible for the UX of DNB's chatbot ecosystem, creating a scalable UI framework used across six internal and customer-facing conversational services. Built around reusable components, configurable features, and customizable themes, the framework supported desktop, mobile, and embedded web experiences while maintaining a consistent user experience.
CHAT ADMIN PANEL
DNB
In connection to the Chat Ubiversal Framework, to improve efficiency and reduce dependencies on developers, I also designed an administration panel that enabled AI trainers to manage selected chatbot features themselves, including welcome messages, icons, filters, and quick menu content.
